FAQs

Do you have any offline stores?
No, we are a purely online-based e-commerce company/portal and do not have any physical stores.
Where can I find currently running offers/ promotions?
There is a discount code attached to the respective products on our website. All products with any discount or promotions are listed respectively.
What will I do if an item received has quality issues?
In case you are not satisfied with a product received you can return it to the delivery personnel at the time of delivery or you can contact our customer support team and we will do the needful.
What is your shipping policy?
We have free shipping pan India policy and the material if not received by the party on the given date then rescheduled order will be charged accordingly.
What is your cashback or refund policy for an order?
The groceries are non-returnable/exchangeable but will be done under few circumstances then the amount will be refunded to your wallet account to use as a store credit in your forthcoming purchases. Please contact customer support for any further assistance regarding this issue.
How to enroll for the corporate events?
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants, and corporates. Please contact us at freshandorganicdelivery@gmail.com to know more.
Do you check the expiry dates for the products?
We make sure that the products near the expiry dates are either discarded from the website or not delivered to the consumers to maintain a healthy relationship between a consumer/buyer and seller.
How to get in touch with the customer care service?
You can directly drop a request on freshandorganicdelivery@gmail.com or you can even put down a request on the contact us page of the website.
How can I upload suggestions/feedback on the quality of the customer care service?
Our customer support team constantly strives to ensure a good experience for all our customers. We would love to hear about your experience. Do write to us on media.freshandorganicdelivery@gmail.com in case of positive or negative feedback.
How can I upload suggestions/feedback on the quality of the brand and its products?
Our customer support team constantly strives to ensure a good experience for all our customers. We would love to hear about your experience. Do write to us on media.freshandorganicdelivery@gmail.com in case of positive or negative feedback.
How to complain regarding the delivery of the product?
You can directly leave a message at info@freshandorganicdelivery.com or you can even call/WhatsApp us at +917042644120.
Why answer for the important information such as bank details/ card details/ personal information/ others?
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with us. If you get an email, call, or message from anyone claiming to be from fresh and organic delivery asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.
How will the deliveries be taken into the consideration?
The deliveries will be taken into priority: - for hyperlocal deliveries, we try to deliver it on the same day if ordered before 5:00 PM and for extension deliveries, the products get delivered in 2-3 working days.

Due to any medical emergencies across the nation, the deliveries will get delayed.
How do I add or remove products after placing my order?
Once the products added to the cart can be rechecked and removed before the payment is processed, once done can be rechecked or reconciled by the back end team at freshandorganicdelivery@gmail.com
How do place an order for the products which are out of stock?
You can write us at info@freshandorganicdelivery.com and we will try to arrange the products as soon as possible.
When and how can I cancel my order?
Cancellation is not the policy of the grocery platform, you can only modify the cart and reschedule the deliveries.
When will I receive my order?
The deliveries will be taken into priority: - for hyperlocal deliveries, we try to deliver it on the same day if ordered before 5:00 PM and for extension deliveries, the products get delivered in 2-3 working days.

Due to any medical emergencies across the nation, the deliveries will get delayed.
How will be the delivery done?
We do have our own logistics team and apart from this, we have a collaboration with various logistics companies such as - picker, blue dart, expresses, ship rocket, delivery.
How do you pack the order?
We pack the order either in bubble wrap/frost packaging or we have our own corrugated boxing for specialized products.
What are the shipping charges?
We are doing free shipping in PAN India.
Do you deliver here?
Currently, we are delivering pan INDIA.
What information will be sent if my order gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
What information will be sent if my order gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
How will we track our order?
You can track your order via the website else you will be given proper email tracking while the confirmation of the order.
How do you check the quality of products?

  • Right moisture levels

  • Thoroughly cleaned

  • Free from infestation

  • Free from foreign matter

  • Right grade

  • Free from adulteration/mixtur

What are the transaction channels?

  • Credit cards

  • Debit cards

  • UPI

  • Paytm

  • Cash on delivery

  • Net banking

Is it safe to use my debit cards/ credit cards on your website?
Yes, we maintain all the securities at our end keeping the information confidential and integrated with the third users.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery and payment method. On the payment method page, there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
What is my account?
My Account is the section you reach after you log in. My Account allows you to track your active orders, credit note details as well as see your order history, and update your contact details.
How to reset password?
You need to enter your email address on the login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
How to download a mobile application?
We have both the versions of mobile application IOS/ANDROID, which can be downloaded via direct link or at the bottom of the page, the downloadable links are given.
Can I add more than one delivery address to an account?
Yes, you can add multiple delivery addresses to your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.
When was Fresh and Organic Inc founded?
FRESH AND ORGANIC INC has established in 2020 with the thought of bringing modernization in the products and their deliveries. An organization whose only motto is to deliver all the grocery and other gourmet foods at your doorstep with exclusive offers and on affordable prices.
Are there any other charges/ taxes in addition to the price shown?
All the taxes are included in the MRP of products (shown in the order invoices generated at the time of checkout). No additional taxes are added.
How do I check the status of my complaint?
We constantly provide updates on your complaint status and provide you the solution with working 72 hours.
What is COD?
"Cash on Delivery" is only available at minimum order prices and maximum order prices. The rate of the products can be changed without prior information notice.
How will the products be stored?
For every product the storage guidelines are mentioned in the bio of the product else can connect us freshandorganicdelivery@gmail.com

For Raw products it's recommended that once the packed is open should be transferred into an airtight container and should be store in a cool/dry place.
How to use the products ordered at Fresh and Organic Delivery?
Can unpack and store accordingly.

With every product a bio is attached which answers all your question. For further queries, please contact at freshandorganicdelivery@gmail.com
How to order via Facebook or Instagram?
By following our page and emailing a 10% discount on your first order. You can tag our brand in your story.