FRESH AND ORGANIC DELIVERY is a trademark of FRESH AND ORGANIC INC (“Company”), a company incorporated under the Companies Act, 2020 with its registered and corporate office in the course of its business. The domain name is owned by the Company.

The Company appreciates your privacy, values & the trust you place in it. Set out below is the Company’s ‘Privacy Policy which details the manner in which information relating to you is used, disclosed & collected.

Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage, and use of information relating to you as provided herein. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app. Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.
We use this information to analyze our internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information may include the URL that you just came from, which URL you next go to, your desktop browser information, your IP address, and other information associated with your interaction with the website. We may also share your Mobile IP/Device IP with the third party and live and representations given to us by these third party this information is not stored by them. We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient, and safe experience, customized to your needs including:

  • To access the provision of services opted for by you and communicate necessary account and product/service related information from time to time which allows you to receive quality customer care services.

  • Perform necessary fraud and money laundering prevention checks, and comply with the highest security standards.

  • To comply with applicable laws, rules, and regulations and provide you with information and offers on products and services, on updates, on promotions, on related, affiliated, or associated service providers and partners, that we believe would be of interest to you.

  • We use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest, and to send you promotional materials from its contest sponsors or advertisers.

  • The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

  • If you allow us to access your contacts, it enables us to subscribe you and your contacts to our promotional emails, messages, ongoing offers, etc. & through this permission you & your contacts will be able to access a variety of social features such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for the grocery items you placed. This information will be synced from your phone and stored on our servers.

  • Payment-related financial information (credit card, debit card, bank account details, billing address, etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over a secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use. The Company will not use your financial information for any purpose other than to complete a transaction with you.

  • You may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties & does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. We may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

**Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
To protect against the loss, misuse, unauthorized access, damage, and alteration of the information under its control, We have in place appropriate and reasonable security measures and safeguards, in compliance with applicable laws. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure.

By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

By using this Site or providing information, you agree:-

  • We can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site.

  • We can take adequate physical, managerial, and technical safeguards to preserve the integrity and security of your data till the time you use the Site or the services provided by the Site (directly or indirectly).

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details, you can send an email to We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.